Shipping policy
Shipping Policy
At Ayla Boutique, we take great pride in offering our valued customers prompt, and reliable delivery. We understand that the speed and efficiency of your order's arrival are of utmost importance, and we'd like to shed light on how we make it happen.
Variety of Sourcing Locations:
The beauty of our product range lies in its global diversity. We source and ship most of our premium products from esteemed locations, including but not limited to:
- The United States
- The European Union
- Select partners in Asia
Our commitment to quality and affordability knows no boundaries. To ensure that you receive the best products, we've established partnerships with reputable suppliers across different regions, such as Asia, the Middle East, Europe, North America, and South America. This allows us to cater to your unique preferences while offering a wide selection of items from around the world.
It's important to note that at the moment we maintain our inventory in Europe and Hong Kong and we do not maintain a local inventory in Australia except for our Fascinators collection.
Order Processing and Dispatch:
Once you've placed your order, please allow for an estimated order processing and dispatch time of approximately 1-3 business days. During this period, our dedicated teams work diligently to quality check and prepare your order for shipment.
Swift and Reliable Shipping:
We're committed to delivering your order with swiftness and reliability. You can anticipate your order's arrival within 5 to 15 days after the processing period. However, please be aware that the logistics and supply industries are still recovering from the impact of COVID-19. This situation may influence the estimated delivery times.
Shipping Time & Cost Estimate:
Exact estimate will be provided during the checkout process.
| Country/Region | Standard Shipping Time | Cost (Orders < $150) | Cost (Orders >= $150) |
|---|---|---|---|
| Australia | 10 to 20 Business Days | $10.00 | Free |
| Austria, Belgium, Czechia, Denmark, Germany, Hungary, Italy, Netherlands, Poland, Portugal, Spain | 5 to 10 Business Days | $10.00 | Free |
| Japan | 5 to 10 Business Days | $10.00 | Free |
| Kuwait | 5 to 10 Business Days | $49.95 | N/A |
| New Zealand | 10 to 15 Business Days | $10.00 | Free |
| Oman | 10 to 15 Business Days | $139.95 | N/A |
| Saudi Arabia | 5 to 10 Business Days | $89.95 | N/A |
| Sweden | 5 to 15 Business Days | $10.00 | Free |
| Switzerland | 10 to 15 Business Days | $10.00 | Free |
| Taiwan, United States | 10 to 15 Business Days | $10.00 | Free |
| Thailand | 10 to 15 Business Days | $10.00 | Free |
| Ukraine | 10 to 15 Business Days | $39.95 | N/A |
| United Arab Emirates | 10 to 15 Business Days | $39.95 | N/A |
| Canada, Israel, Singapore | 10 to 15 Business Days | $10.00 | Free |
| Finland, Greece, Norway | 5 to 10 Business Days | $10.00 | Free |
| France, Ireland, United Kingdom | 10 to 15 Business Days | $10.00 | Free |
| All Other Countries | 10 to 15 Business Days | $10.00 | Free |
After-Hour Orders:
We value your business and strive to process orders promptly. However, please note that orders placed outside of our regular business hours may experience slight delays in processing. Our normal business hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. (Australian Eastern Standard Time - AEST).
Orders placed after 5:00 p.m. AEST will be considered as after-hour orders. While we'll do our best to process these orders as soon as possible, please be aware that they may not be processed until the next business day.
Our Commitment to Excellence:
At Ayla Boutique, we take great pride in delivering nothing but excellence to your doorstep. Your satisfaction is our top priority, and we aim to provide an exceptional shopping experience.
Extended Delivery Period:
In some cases, due to circumstances beyond our control, you may not receive all of your items within 4 weeks of placing your order. If you encounter any such situation, we encourage you to contact us via sales@ayla.com.au, and our dedicated team will assist you promptly.
Busy Periods and Multiple Items:
Please take note that order processing and shipping times could be longer during busy periods. We appreciate your understanding and patience during these times.
Additionally, when you place an order for multiple items, it's possible that your items may arrive in separate parcels. This happens because some of our products are sourced from different suppliers situated across various regions. To obtain a tracking number or for any inquiries regarding your order, please refer to the delivery confirmation email or reach out to us via sales@ayla.com.au.
Tax and Customs Fees Disclaimer:
We want to ensure our valued customers are fully informed about potential tax, VAT, or customs fees that may apply to your orders, especially for international deliveries. Please be aware that, as a customer, you are solely responsible for any taxes, VAT, duties, customs charges, or any related fees imposed by your local authorities. These additional costs may vary depending on your country's tax regulations and import policies.
As a seller, we do not collect or remit any tax or customs fees on your behalf. It is your responsibility to understand and comply with your local tax and customs regulations. We recommend checking with your local customs authorities or tax agencies to determine the specific obligations and charges that may apply to your orders.
We are committed to providing quality products and transparent information to our customers. If you have any questions or concerns about tax or customs-related matters, please feel free to contact our customer support team, and we will do our best to assist you.
We're here to offer support and ensure that your shopping experience with us is both convenient and rewarding.
Thank you for choosing Ayla Boutique!